Buying your first home can be a very exciting time, but with so many choice and decisions to be made, it can easily become a daunting and overwhelming experience. Empire Communities is committed to providing their homebuyers with dedicated customer service.
“It’s all about the homebuyer,” says Paul Golini Jr., executive vice-president of Empire Communities.
"The moment you walk into our sales centre, there’s an experienced Empire sales person that is going to walk you through every step of the process of buying your new home−whether that’s selecting the ideal floor plan, house type, upgrades or finishes to personalize your house.”
Empire Communities’ top-notch customer care program is based on the input and testimonials from previous homebuyers.
“Our commitment to homebuyers is about providing them the ultimate affordability in every home we offer, providing them with an exceptional buying experience, and making sure we’re there after the homebuyer has moved into their home,” explains Golini.
Dedicated sales personnel take customers through the entire buying process, including their design studio appointment, frame-walk, pre-delivery Inspections, and after-sales experience. Community coordinators ensure that home buyers always feel informed and connected.
“The experience doesn’t end when we hand over the keys and someone moves into their dream home,” Golini says.
Homebuyers are provided with a guided tour when they move in to make sure they understand all the features and benefits of their new home.
“We stand behind the product and quality of our homes. In fact, we have many repeat buyers in many of our communities. It’s a testament to the fact that the relationship doesn’t end when homebuyers move into their new homes.”
The Design Centre in Ancaster is centrally located to provide services for all of Empire’s communities in southwestern Ontario. The centre provides buyers with an opportunity to meet with design staff, real estate advisors, on-site construction experts, and new home energy specialists.
For more information on Empire Communities commitment to homebuyers, visit
www.empirecommunities.com.
