“We treat our client’s home with respect. We provide each client with our red carpet treatment.” This is one of the ways that About Town Electric’s client care manager Aprile Chalmers says her company goes the extra distance in delivering customer service. About Town electricians literally lay out a red carpet at customers’ homes.
The carpet protects flooring in customers’ homes and so do the shoe covers worn by the uniformed, background checked, licensed electricians employed at About Town Electric. Specializing in residential customers, the company is a licensed contractor with the Electrical Safety Authority (ESA), a not-for-profit corporation responsible for public safety in Ontario.
What can customers expect from a company that specializes in residential electrical service? They should offer everything from a whole home rewire to hanging chandeliers and installing dimmer switches and doorbells. An extra level of service provided by About Town is a 12-point safety evaluation to assess the home’s electrical system and panel before the work begins. The electrician will arrive within a two-hour appointment window and will call the customer a half-hour before arriving. The company vehicle is stocked with thousands of parts so that the job can be completed during the appointed time.
Homeowners who join About Town’s Home Protection Plan receive a 15 per cent discount on products and services as well as newsletter and special offers. The company provides an additional $100 in savings to customers who refer friends and family its services. Each member welcome package includes four $25 friends and family referral cards. For each friend or family member that utilizes the services of About Town Electric they will receive $25 off. In turn the referring member receives $25 in cash – no strings attached.
Personal safety can be an issue when inviting workers into your home. Look for the Technical Seal of Safety logo which indicates that employees have been screened by a pre-employment background check. Ask about participation in this program before hiring a licensed electrical contractor.
To contact About Town Electric, visit the website at
www.abouttownelectric.com. For informative videos featuring the experts at About Town Electric, go to www.dailywebtv.com where you learn something every day.
